Service Sales Associate

Brin Glass Company is searching for a Service Sales Associate to join our team!

What makes Brin unique? Brin Glass Company has experts at every stage of the glass lifecycle, including design, fabrication, distribution, installation, and service. With 5 divisions across the state of Minnesota, Brin provides unique opportunities for collaboration and career development. As a privately held ESOP company, Brin offers incredible benefits, and a unique employee-owned culture focused on living our core values every day: We Show Up. We Bring It. We Do It Right. Brin invites you to consider investing your strengths here.

What We Offer:  

• Health, Dental, Life and Vision Insurance
• Flex Benefits – including Medical Expense and Dependent Care
• 401(k) with 3% company match
• Employee Stock Ownership Program – an incredible wealth building opportunity!
• Paid Holidays and Paid Time Off
• Educational Assistance
• Career development and advancement opportunities

Job Purpose: This position is responsible for supporting our service sales staff in the field by providing estimates and processing orders for existing and unestablished customers in the commercial glass service market. Common tasks would be measuring broken or fogged windows, identifying aluminum entrance repairs, mirror replacements and window leak investigation. The customer base includes commercial property managers, schools, colleges, municipalities, corporations, and small contractors. The geographical market is the Twin Cities metro area.

Essential Duties and Responsibilities

• Supporting Service Sales Reps with management of key accounts.
• Communicating with customers to ensure a timely response.
• Providing support, with estimates, measurements and service to existing and new customers.
• Maintain your own base of customers
• Ensuring that our customers are highly satisfied with our services and products because of our follow through and amazing quality standards.
• Entry and management of work orders and quote requests to insure accurate and timely service to customers.
• Working with the glazing supervisor to schedule work and provide updates to customers.
• Communication of job details to the glazing supervisor and glaziers before the start of the job.
• Managing work orders to be completed as efficiently and profitably as possible.
• Resolving any issues for our customers or with work orders in a timely manner.
• Processing of completed work orders to ensure timely invoicing and payment.
• Manage error tracking and re-ordering materials as required.
• Follow up on qualified leads from Marketing and Business Development.
• Answer and transfer phone calls as required.
• Sharing ideas and new products with the rest of the service team.
• Additional responsibilities as necessary

 Job Requirement

Knowledge, Skills & Abilities

• Minimum of 2-years’ experience in the glass or construction industry preferred
• 2- or 4-year post-secondary degree, or 5 years relevant work experience
• Time management and organization skills
• Account Management experience
• Problem solving skills and attention to detail
• Judgment and decision making skills
• Excellent oral and written communication skills
• Ability to work without close supervision
• Strong math skills
• Ability to develop long term relationships with customers
• Excellent computer skills
• Must be able to multitask and balance work load.
• Positive attitude and team player
• Good driving record

About Brin: Brin Glass Company has been a leader in glass fabrication, installation, and service since 1912. As an Employee-Owned (ESOP) and Union Strong company, we invest in our people, offering career growth, training, and development to empower the next generation of glaziers and fabricators. Nationally recognized as a Top 50 Contract Glazier and Top 50 Glass Fabricator, Brin combines the Midwest’s most diverse glass capabilities to deliver high-quality, lasting solutions. Our family of companies—Brin Glass, Northwestern Glass Fab, Heartland Glass, and St. Germain’s Glasswork together to provide comprehensive architectural glass and aluminum solutions. At Brin, we don’t just build glass—we build people and careers. Join us and be part of a team that values craftsmanship, innovation, and a legacy of excellence.